Privacy Policy

This Privacy Policy explains how My Story Time ("Company," "we," "us," or "our") collects, uses, and shares your personal information when you visit or use our services, purchase products, or otherwise engage with mystorytime.net (the "Site"). This includes any interactions with our services (collectively, the "Services"). The terms "you" and "your" refer to any individual who uses our Services, whether as a visitor, customer, or other user whose personal information we collect.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with this policy, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revisions will be posted on our Site, and we will update the "Last Updated" date accordingly. If required by law, we will take additional steps to notify you of any material changes.

Information We Collect and How We Use It

To provide and enhance our Services, we collect various types of personal information. This section details the types of data we collect and how we use it.

Personal Information We Collect

The personal information we gather depends on your interaction with our Site and Services. We define "personal information" as any data that identifies, relates to, or is linked to an individual. This may include:

Information You Provide Directly

• Contact details: Your name, email address, phone number, and mailing address.
• Purchase details: Billing and shipping addresses, payment information, and order history.
• Account credentials: Your username, password, and security preferences.
• Shopping data: Products you view, add to your cart, or wishlist.
• Customer support communications: Any information shared when contacting our support team.

Some features may require you to provide personal information directly. If you choose not to provide certain details, you may be unable to access specific Services.

Information Collected Automatically (Cookies & Tracking)

We automatically gather data related to your interactions with our Site, including:

• Device details: Browser type, operating system, and device information.
• Usage data: IP address, referring URLs, pages viewed, and site navigation patterns.
• Cookies and tracking technologies: We use cookies, web beacons, and pixels to collect information on how you use our Services. You can modify your browser settings to disable cookies, though this may impact functionality.

Information from Third Parties

We may receive information from external sources such as:

• Service providers (e.g., payment processors, analytics providers, hosting services).
• Marketing partners that help us promote and improve our Services.
• Social media platforms if you interact with our content or login using third-party credentials.

All third-party information we receive is treated in accordance with this Privacy Policy. We are not responsible for third-party data accuracy or privacy policies.

How We Use Your Information

We use the collected data for the following purposes:

• Providing Services: Processing transactions, fulfilling orders, managing accounts, and delivering customer support.
• Marketing & Personalization: Sending promotional messages, offering tailored recommendations, and enhancing our Site experience.
• Security & Fraud Prevention: Monitoring accounts for unauthorized activity and maintaining site security.
• Legal Compliance: Ensuring adherence to applicable laws and regulations.

You can opt out of marketing emails at any time by clicking the unsubscribe link in our messages.

How We Share Personal Information

We may share your information in the following instances:

• With service providers: Payment processors, fulfillment centers, and IT support providers.
• With affiliates: Within our corporate group to streamline operations.
• For legal reasons: When required by law, in response to legal requests, or to protect our rights.
• Business transactions: In case of mergers, acquisitions, or company restructuring.
• With our partners: To provide our services, we may need to share personal information such as your name, email, phone, address, and the personalized book containing the child's name and images. This information is shared with trusted partners including Shopify, Stripe, PayPal, Razorpay, AWS, Uploadcare, Cloudprinter, UPS, USPS, Royal Mail, and Blue Dart. While we strive to protect your data, My Story Time shall not be legally liable in case of accidental data leaks or misplaced printed books. If a book is misplaced during transit, you are eligible for a full refund or free replacement based on your preference.

We do not sell your personal information or use sensitive data to infer characteristics about you.

User-Generated Content

Any content you submit publicly on our Site, such as product reviews, may be accessible to other users.

Children's Privacy

We are committed to protecting children's privacy and take extra precautions when handling information related to minors.

Photo Handling & Deletion:

• If a parent or guardian uploads a child's photo to personalize a story, the image is used solely for that purpose.
• Photos are never shared with third parties except as needed to provide the story customization service.
• To safeguard privacy, all uploaded photos are permanently deleted within 30 days and cannot be recovered.

We follow industry best practices to ensure child data security and encourage parents to review our policies for more details.

Your Rights (CCPA and Other Regulations)

California Residents (CCPA Rights)

If you reside in California, you have rights under the California Consumer Privacy Act (CCPA) to:

• Request access to personal data we hold about you (Right to Know).
• Request correction, update, or deletion of your personal information.
• Request data portability to transfer your data to another service.
• Appoint an authorized agent to exercise these rights on your behalf.

To exercise these rights, contact us using the details provided below.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please reach out to us at:

Email: help@mystorytime.com

We are committed to protecting your privacy and ensuring transparency in how we handle your data.